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Official shell777 Document

Shell777 Privacy Policy – Data Protection for Malaysian Members

This Privacy Policy explains how shell777 collects, uses, stores, and protects your personal data as a member of our platform. We are committed to safeguarding your privacy at all times when you use shell777's services.

Updated: January 2026 Language: Malay Jurisdiction: Malaysia
CONTENTS OF THIS PRIVACY POLICY
1Personal Data We Collect
2Purpose of Data Use
3Data Sharing with Third Parties
4Data Security & Encryption
5Your Rights as a Data Subject
6Cookies & Tracking Technologies

Shell777's Commitment to Your Privacy

Six core principles that shape how shell777 manages the personal data of Malaysian members

256-bit SSL Encryption for All Data
Every piece of information you submit to shell777 — from registration details to financial transaction data — is encrypted using 256-bit SSL technology. This is the same highest-grade encryption standard used by Malaysia's leading banks such as Maybank and CIMB to protect their customers' online transactions.
Your Data Is Never Sold to Third Parties
Shell777 has never and will never sell, rent, or grant commercial third parties access to your personal data for marketing purposes. Your information is used solely for the purposes clearly stated in this Privacy Policy — nothing more.
You're in Full Control
As a Shell777 member, you have the right to access, amend, transfer, or request the deletion of your personal data. Requests can be made at any time through your account settings or by contacting our team — and we will process your request within 30 business days.
Secure & Limited Data Storage
Your personal data is stored on servers protected by multiple layers of physical and digital security. shell777 retains data only for as long as necessary to fulfil the purpose of collection or to meet legal obligations. Data that is no longer required is securely deleted using industry-recognised erasure methods.
Immediate Notification in the Event of a Data Breach
In the event of a data security breach that may affect your personal information, shell777 is committed to notifying you within 72 hours of the breach being detected. We will also provide details of the actions taken and the steps you should take to protect yourself.
Compliance with Data Protection Laws
Shell777 complies with all personal data protection obligations applicable in our operating jurisdictions. Our compliance team regularly reviews and updates our data management practices to ensure we remain aligned with the latest legal developments and industry standards.
Table of Contents
Effective from 1 January 2026. Enquiries: support@shell777.site
1
Introduction

Welcome to the shell777 Privacy Policy. This document explains in detail how shell777 — which operates an online betting platform at shell777.site — collects, processes, stores, and protects your personal data when you use our services.

Shell777 takes the privacy of Malaysian members seriously. We understand that your trust in our platform depends not only on a great gaming experience, but also on the confidence that your personal and financial information is in responsible hands. This Privacy Policy is written in clear, straightforward language — not filled with confusing legal jargon.

By registering an account or continuing to use the shell777 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

Important Note: This Privacy Policy forms part of the shell777 Terms & Conditions and should be read alongside them. In the event of any conflict between the two documents, the Terms & Conditions shall prevail unless otherwise stated.
2
Personal Data We Collect

Shell777 collects the following categories of personal data from our members during the registration process, platform usage, and interactions with our customer support team:

Identity Data:

  • Full name (as shown on MyKad or passport)
  • Date of birth and gender
  • MyKad number or passport number (only when KYC verification is required)
  • Identity document images (for the KYC process)

Contact Data:

  • Active email address
  • Registered Malaysian mobile number
  • The username you chose during registration

Financial Data:

  • Deposit and withdrawal records (amount, date, payment method)
  • The bank account number or e-wallet ID linked to your account for withdrawal purposes
  • In-platform transaction history

Activity & Technical Data:

  • Game and betting history
  • IP address and device information used to access the platform
  • Login logs including date, time, and approximate location
  • Platform usage data, such as pages visited and session duration
Shell777 does NOT collect: Credit or debit card numbers directly — all payments are processed through third-party payment gateways that hold their own PCI DSS security certifications, such as Touch 'n Go eWallet, DuitNow, and FPX.
3
How We Collect Your Personal Data

Shell777 collects your personal data through several channels:

  • Directly from you — when you complete a registration form, submit KYC documents, contact customer support, or interact with any platform feature that requires you to provide information.
  • Automatically — through the use of cookies, server logs, and other tracking technologies as you browse and use the shell777 platform. This includes technical information such as browser type, operating system, screen resolution, and IP address.
  • From verified third parties — in certain cases such as identity verification checks, shell777 may receive data from recognised third-party KYC service providers. This data is used solely for verification and compliance purposes.
  • Via payment gateway — when you make a deposit or withdrawal via methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), limited transaction information is shared with Shell777 for payment verification.
4
Purposes for Using Personal Data

Shell777 uses the personal data collected solely for the following purposes:

  • Account management: To create, verify, and manage your account on the shell777 platform, and to ensure that only you can access it.
  • Transaction processing: To accurately and securely process deposits, withdrawals, bonuses, and all financial transactions within your account.
  • Identity verification (KYC): To comply with legal obligations that require member identity verification, particularly for withdrawals exceeding certain limits.
  • Customer support: To enable the shell777 CS team to assist you effectively when you reach out via LiveChat, WhatsApp, or email.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other violations of our terms.
  • Experience personalisation: To display content, promotions, and game recommendations that are more relevant to your playing habits and preferences on shell777.
  • Service communications: To send important account notifications, transaction confirmations, and policy updates via email or SMS.
  • Platform improvement: To analyse aggregated platform usage patterns for the purposes of product improvement and user experience enhancement.
Shell777 does not use your data for: Selling third-party advertising, assessing loan or insurance eligibility, or any purpose unrelated to the provision of our online betting platform services.
5
Data Sharing with Third Parties

Shell777 does not sell your personal data. However, in certain limited circumstances, we may share your data with the following parties:

  • Partner game providers — such as PG Soft, Pragmatic Play, Evolution Gaming, and others, which require a minimum player ID to technically operate the games. These providers are bound by strict confidentiality agreements with shell777.
  • Payment service providers — such as payment gateways FPX, DuitNow, and e-wallets (TNG, GrabPay, Boost, ShopeePay) that require certain transaction details to process your deposits and withdrawals.
  • KYC service providers — recognised third parties who assist us in verifying member identities. They receive only the data necessary for the verification process and are not permitted to use it for any other purpose.
  • Authorities and regulatory bodies — when required by law or upon a valid request from an authority with jurisdiction, shell777 may be required to disclose certain data. We will notify you where legally permissible when this occurs.
  • Technical service providers — such as cloud infrastructure providers and IT services that help operate the shell777 platform. They process data only on our instructions and are bound by strict confidentiality obligations.
Contractual Controls: All third parties granted access to shell777 member data are required to sign a data processing agreement ensuring they handle your information to the same or a higher standard of protection than we apply.
6
Data Security — Our Protection Measures

Shell777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • 256-bit SSL Encryption — all data communications between your device and Shell777's servers are fully encrypted.
  • Encryption of data at rest — sensitive data stored in the shell777 database is encrypted using industry-recognised encryption algorithms.
  • Strict access controls — only staff with a legitimate business need are permitted to access member personal data, and every access is logged for audit purposes.
  • Regular security testing — shell777 conducts regular penetration testing and security audits carried out by independent parties to identify and address vulnerabilities.
  • 24/7 Monitoring — an automated monitoring system operates around the clock to detect unusual activity or unauthorised access attempts.
  • Two-factor authentication (2FA) — available to all members and strongly recommended to be enabled for an added layer of protection on your account.

While shell777 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. If you suspect your account has been accessed without authorisation, please contact the shell777 CS team immediately.

7
Personal Data Retention Period

Shell777 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

  • Active account data: Retained for the entire duration your account remains active on shell777.
  • Financial transaction data: Retained for a minimum of 7 years from the transaction date to meet legal compliance obligations relating to financial records.
  • KYC data: Retained for 5 years after the business relationship ends, or for as long as required under applicable anti-money laundering laws.
  • CS Communication Logs: Retained for 2 years from the date of interaction for quality control and dispute resolution purposes.
  • Closed account data: After an account is closed at a member's request, personal data that is no longer required for legal purposes will be deleted or anonymised within 90 days.
Data Deletion Request: You may request the deletion of your personal data by contacting us at support@shell777.site. We will process requests within 30 days, subject to legal retention obligations that may require us to retain certain data for a specified period.
8
Cookies & Tracking Technologies

The shell777 platform uses cookies and similar tracking technologies to enhance the user experience and collect usage statistics. The following are the types of cookies we use:

  • Essential Cookies (Required): These cookies are essential for the platform's core functions — including maintaining your login session, remembering your language preference, and ensuring session security. The platform will not function properly without them.
  • Analytics Cookies: We use aggregated and anonymised analytics data to understand how members use the platform — which pages are most visited, how long sessions last, and where users encounter issues. This helps us continuously improve the platform over time.
  • Functional Cookies: These cookies remember your preferences and settings — such as your interface language, last bet amount, and favourite games — so you do not have to reconfigure them each time you log in.
  • Performance Cookies: Used to monitor platform performance and identify any technical issues affecting the user experience.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the shell777 platform. For more information on how to manage cookies, please refer to the help documentation of your web browser.

9
Your Rights as a Data Subject

As a shell777 member, you have the following rights regarding your personal data. All requests may be submitted via email to support@shell777.site with the subject line "Personal Data Rights Request":

  • Right to Access: You have the right to know what personal data we hold about you and how it is used. We will provide a copy of your data within 30 days of receiving a valid request.
  • Right to Rectification: If you find that personal data stored about you at shell777 is inaccurate or out of date, you have the right to request a correction. Minor corrections can be made directly through your account settings.
  • Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to any applicable legal retention obligations.
  • Right to Restrict Processing: Under certain circumstances, you may request that the processing of your data be temporarily restricted — for example, while you are disputing the accuracy of your data or awaiting the outcome of a dispute.
  • Data Portability Right: You have the right to receive your personal data in a machine-readable format and to transfer it to another platform of your choosing.
  • Right to Object: You may object to the processing of your data for specific purposes such as direct marketing. Once an objection is received, we will stop processing your data for that purpose immediately.
Identity Verification Required: To protect your privacy, shell777 may need to verify your identity before processing any data rights request. This is a security measure to ensure that no unauthorised party can access or request the deletion of your data without your consent.
10
Protection of Children's Data

Shell777 services are exclusively for individuals aged 18 and above. shell777 does not knowingly collect, store, or process personal data of individuals under the age of 18.

If you are a parent or guardian and believe that your underage child has registered an account on shell777, please contact us immediately at support@shell777.site. We will investigate the matter and, if confirmed, the account will be closed and all associated data deleted immediately.

Shared Responsibility: shell777 encourages parents and guardians to monitor their children's online activity and to use appropriate parental control software to block access to online gambling websites.
11
Changes to This Privacy Policy

Shell777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or technological developments that affect how we process data.

When there are significant changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending a notification to your registered email address at least 14 days before changes take effect for material updates.
  • Displaying a clear notice on the shell777 platform homepage regarding upcoming changes.

Your continued use of the shell777 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the effective date.

12
Contact Us — Privacy-Related Enquiries

If you have any questions, concerns, or complaints about how Shell777 handles your personal data, we encourage you to reach out to us directly. Our team is always on hand to clarify our policies and help you understand your rights.

  • Email: support@shell777.site (please use the subject line "Privacy Policy Enquiry" for faster processing)
  • LiveChat: Available on the platform 24 hours a day, 7 days a week
  • Response time: We aim to respond to all privacy-related enquiries within 5 business days

We are committed to resolving your concerns fairly and transparently. If you feel your complaint has not been addressed to your satisfaction after contacting us, you have the right to escalate the matter to the relevant regulatory body in your jurisdiction.

See Also: For full details on your rights and responsibilities when using the shell777 platform, please read Terms & Conditions and the Responsible Gaming us.

Summary Table — Personal Data Management at Shell777

An overview of data types, purposes of use, and retention periods at Shell777

Data Type Primary Purpose Retention Period Third-Party Sharing
Name & Date of Birth Identity verification & account management Duration of active account + 5 years KYC only
Email Address Communications & account logins For the duration of the active account + 2 years No
Phone Number 2FA verification & customer support For the duration of the active account No
Transaction Records Payment processing & auditing Minimum 7 years Payment gateway
MyKad / Passport Document KYC Verification 5 years after account closure KYC Provider
Game History Audit & dispute resolution 2 years No
IP Address & Device Data Security & fraud prevention 12 months No
Analytics Cookie Data Platform improvement (aggregated) 13 months No

Your Rights as a Shell777 Member

You have full control over your personal data — know your rights and exercise them at any time

Right to Access Data
Request a copy of all personal data we hold about you. We will provide a full report within 30 days of receiving a verified request.
Right to Rectification
Correct inaccurate or outdated information in your account directly via account settings, or contact our CS team for changes that require verification.
Right to Erasure
Request the deletion of your personal data when it is no longer needed, subject to any applicable legal retention obligations.
Right to Data Portability
Receive your personal data in a machine-readable format (JSON or CSV) for transfer to another platform as needed.
Right to Restrict Processing
Request a temporary restriction on the processing of your data while you dispute its accuracy or while an issue is pending resolution.
Right to Object
Object to the use of your data for specific purposes, such as marketing communications. Objections to direct marketing will be actioned immediately.

To exercise any of the rights above, contact us at support@shell777.site with the subject line "Personal Data Rights Request".

Your Privacy is Protected — Ready to Join shell777?

At Shell777, your data security and privacy come first. Create an account today and enjoy over 1,000 games with a 150% welcome bonus of up to RM 1,500 — with full confidence that your information is in responsible hands.

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